FAQ

Yes. We use a cosmetic-grade formula made of high-performing, natural essential oil-based fragrances, custom blended in collaboration with master perfumers, using 100% pure, untreated cotton wicks. Every candle is hand poured in the USA.

Approximate burn and use times:

• Votives (2 oz) — about 25 hours
• 1-wick (10 oz) — about 75 hours
• 2-wick (17 oz) — about 85 hours
• 3-wick (28 oz) — about 140 hours
• Reed diffusers (7 oz) — 4 to 6 months

To keep your candle burning evenly, trim the non-metal wick to ¼″ before every lighting. Rotate the candle regularly and keep it away from drafts. Do not burn more than 3 hours at a time, and always allow the glass to cool completely before handling.

Absolutely. Each candle is hand poured in a beautiful hand-blown vessel designed to be reused long after the wax has burned — use it as a vase, an herb pot, or to hold brushes or pencils. Vessels may vary slightly in texture and color due to the artisan hand-blown craft.

Yes — we offer free standard shipping on every order. A faster 2-Day shipping option is also available for an additional charge at checkout.

Orders are processed within 48 hours. After processing, Standard shipping arrives in 1–3 business days, and 2-Day (expedited) shipping usually arrives the next business day.

Once your order ships you’ll receive a shipping confirmation email with a tracking link. You can also view your orders any time from your account. See our Track Your Order page for full details.

We only collect sales tax on orders shipped to a Texas address (8.25%). No sales tax is charged on orders shipped outside of Texas.

We accept returns only if your order arrives damaged or the incorrect items were sent. Returns are not accepted without authorization, so please contact us first. Original shipping and handling charges are not credited back unless we made a mistake or the item is defective. Full details are in our Refund Policy.

Once your authorized return is received at our distribution center, your refund is processed within 5–10 business days. In some cases it can take up to one full billing cycle for the credit to appear on your account.

Yes! We’d love to have you. Learn more on our Become a Retailer page, then apply through our wholesale registration form. Wholesale orders require credit card or pre-payment, ship via USPS or FedEx (shipping added to the invoice), and may not be resold on third-party marketplaces such as Amazon.

We’re happy to help — reach us through our Contact page or email info@bsknees.com and we’ll get right back to you.