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SHIPPING & ORDERS
Contact Us
How can we help you? Please contact us with any questions, and we will get right back to you!
Sales Tax
No sales tax will be charged to delivery locations outside of the state of Texas. B’s Knees Fragrance Co. is however required to collect 8.25% sales tax on all orders shipped to a Texas address.
Domestic Shipping
We currently offer two shipping methods:
Standard Shipping
Delivery occurs in one to three business days after processing. Processing may take up to 48 hours depending on when the order was placed.
Expedited Shipping
Delivery usually occurs in one business day after processing. Processing may take up to 48 hours depending on when the order was placed.
International Shipping
We do not offer international shipping at this time. We are working on it, so please check back!
Processing Times
Expedited and overnight shipping orders are given top priority.
• Orders placed Monday – Friday before noon CST will begin processing that day excluding holiday.
• Orders placed after noon CST will begin processing the next business day.
• Orders placed after noon CST on Friday will begin Friday will begin processing the following Monday.
Returns
We accept returns only in the instance of your order being damaged or the incorrect items being sent. The original shipping and handling charges, if applicable, will not be credited back to your credit card unless B’s Knees has made a mistake in sending the wrong item or the item is defective in some way. We do not accept returns without authorization.
Download our return authorization form.
Returns Processing Time
Your refund will be processed within 5 – 10 business days from when your return is received by our distribution center. In some cases it can take up to one full billing cycle for the credit to reflect on your account.
Wholesale Policies
Terms and conditions:
• Credit card and/or pre-payment is required for order.
• Orders ship via USPS or Fedex. Shipping cost will add to the final total invoice.
• B’s Knees Fragrance Co. does not allow buyers to resell products via any 3rd party site. This includes Amazon.com, Facebook and Etsy.
• Buyers agree they will not manufacture, purchase, distribute, advertise, promote, display, or sell any product that is an imitation or counterfeit of, or otherwise confusingly similar to, any B’s Knees Fragrance Co. product while Buyer retains an active account with B’s Knees Fragrance Co.
Back Orders
Unless notified back orders will not be canceled. All back ordered items will be shipped when available.
Damage Claims
We go to great lengths to ensure your order arrives intact. If your order is damaged in transit, claims must be reported within 10 days of receipt of merchandise.
Privacy Policy
We value our relationship with you. We will not sell, trade, or give away to third parties the names and personal information of our clients.